Western Digital says it will release a firmware update to address the reliability issue with the SanDisk Extreme and Extreme Pro solid-state drives. Over the past few months, it has been People have been littered complaining about recently purchased 4TB and 2TB Extreme V2 and Extreme Pro V2 flash drives that suddenly erase the data they had and, in some cases, become unreadable. The problem appears to be limited to drives manufactured since the end of 2022 and seems to affect 4TB models primarily.
On Friday, Western Digital shared its first public statement on the issue since it was discovered months ago, saying Had a software update ready for the 4TB Extreme and Extreme Pro variants. The company said, “Western Digital is aware of reports that some customers have experienced an issue with 4TB SanDisk Extreme and/or Extreme Pro SSDs (SDSSDE61-4T00 and SDSSDE81-4T00, respectively). We have resolved the issue and will be posting a firmware update on our website. email soon. Customers who have questions or are experiencing issues should contact our customer support team for assistance.
Western Digital hasn’t said when the update will arrive, nor if it’s also working on a fix for the 2TB models. according to ArsTechnicaThe company did not answer questions about whether it would offer refunds to customers who lost their data after an Extreme or Extreme Pro SSD failed. Western Digital did not immediately respond to Engadget’s request for comment and more information. If you own a SanDisk Extreme or Extreme Pro SSD that you bought before the end of 2022, chances are your drive will be fine, and you don’t have to worry about it suddenly failing. However, Western Digital’s slow response is disappointing, especially since SanDisk drives are generally known for their reliability.